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Coronavirus Disease 2019, COVID -19 - Update

3/19/2020

Water and Wastewater services are essential to our community. As the Coronavirus impacts our region, we’re working to ensure our customers’ needs continue to be met while doing our part to help mitigate this serious issue.

 

For your safety, we’re taking steps at our office and in the field. These range from enhanced cleaning at our office and other workspaces, to limiting access to essential personnel. We are also reducing the number of hours our employees are in the office. Our employees will utilize steps recommended by health experts, such as social distancing. Our office will be open from 8:00 am to 4:00 pm Monday thru Thursday and 8:00 am to 12:00 noon on Fridays to assist customers over the phone. Any emergencies that occur outside of our business hours will need to be directed to our emergency after hours number (575) 644-4027.

 

With so much uncertainty, we also know some customers might be worried about paying their bills. We understand the hardship local businesses and residents are facing and we will not be disconnecting customers for non-payment at this time. Please keep in mind that accounts with balances will continue to incur late penalties and nonpayment fees. We encourage customers to continuing making their payments if they can to prevent additional fees for accounts.

 

Payments can be made in the following methods:

 Drop Boxes:  Payments can be made with check or money order: 

  1. 5535 Ledesma Dr. Las Cruces, NM 88007 – This box will be checked several times a day to ensure payments are posted in a timely manner.
  2. 12695 Leasburg State Park Rd., Las Cruces, NM 88007 – This will be checked once a week – As long as the building remains open to the public.
  3. 6861 Via Campestre, Las Cruces, NM 88007- This will be checked once a week – As long as the building remains open to the public.

 

 On-Line: www.dawater.org: Payments can be made 24 hours a day.  You will be required to have either registered the account or by quick pay.  This could be done with either a credit/debit card or e-check.  Please be aware that there will be a surcharge of $1.25 per transaction.

 

Over the phone:  Payments can be made over the phone by calling our office at 575-526-3491 option 1, this feature is available 24 hours a day 7 days a week.   The system will require you to have your account number and the numerical number of the address you would like to pay.  Payments can be made with a credit/debit card.

 

We will also be scaling back service calls. The reduction will include things such as new meter installs, relocations of meter, data logging, in person field meetings, as well as any type of construction inspections.

 

All schedule board meetings have been cancelled until further notice unless there is a need to call a special board meeting. Any special board meetings will follow proper Open Meetings Act guidlines but will be held telephonically.

 

We understand these changes impact everyone and we apologize for any inconvenience these changes may cause. We are doing our best to ensure our customers’ needs continue to be met while doing our part to help mitigate this serious issue.