Customer Policies

The Customer Policies establishes the framework for the staff of the Association to ensure that all members are treated fairly and equally. The current Customer Policies became effective on July 1, 2018. All customer policies are reviewed each year by the Board of Directors in a public board meeting. 

These Customer Policies establish the policies and procedures that will be followed by the Association. 

The purpose of these policies is to establish consistent basic policies and practices governing relations between the Association and its Members. These policies may be amended only by the Board of Directors. The policies and procedures contained herein shall replace and supersede any past policies.

The Board of Directors, pursuant to New Mexico Sanitary Projects Act and the Association Articles and ByLaws, has final authority to approve or disapprove all policies of the Association.