Alerts

Water and Wastewater services are essential to our community. As the Coronavirus impacts our region, we’re working to ensure our customers’ needs continue to be met while doing our part to help mitigate this serious issue.

 

For your safety, we’re taking steps at our office and in the field. These range from enhanced cleaning at our office and other workspaces, to limiting access to essential personnel. We are also reducing the number of hours our employees are in the office. Our employees will utilize steps recommended by health experts, such as social distancing. Our office will be open from 8:00 am to 4:00 pm Monday thru Thursday and 8:00 am to 12:00 noon on Fridays to assist customers over the phone. Any emergencies that occur outside of our business hours will need to be directed to our emergency after hours number (575) 644-4027.

 

With so much uncertainty, we also know some customers might be worried about paying their bills. We understand the hardship local businesses and residents are facing and we will not be disconnecting customers for non-payment at this time. Please keep in mind that accounts with balances will continue to incur late penalties and nonpayment fees. We encourage customers to continuing making their payments if they can to prevent additional fees for accounts.

 

Payments can be made in the following methods:

 Drop Boxes:  Payments can be made with check or money order: 

1. 5535 Ledesma Dr. Las Cruces, NM 88007 – This box will be checked several times a day to ensure payments are posted in a timely manner.
2. 12695 Leasburg State Park Rd., Las Cruces, NM 88007 – This will be checked once a week – As long as the building remains open to the public.
3. 6861 Via Campestre, Las Cruces, NM 88007- This will be checked once a week – As long as the building remains open to the public.

 

 On-Line: www.dawater.org: Payments can be made 24 hours a day.  You will be required to have either registered the account or by quick pay.  This could be done with either a credit/debit card or e-check.  Please be aware that there will be a surcharge of $1.25 per transaction.

 

Over the phone:  Payments can be made over the phone by calling our office at 575-526-3491 option 1, this feature is available 24 hours a day 7 days a week.   The system will require you to have your account number and the numerical number of the address you would like to pay.  Payments can be made with a credit/debit card.

 

We will also be scaling back service calls. The reduction will include things such as new meter installs, relocations of meter, data logging, in person field meetings, as well as any type of construction inspections.

 

All schedule board meetings have been cancelled until further notice unless there is a need to call a special board meeting. Any special board meetings will follow proper Open Meetings Act guidlines but will be held telephonically.

 

We understand these changes impact everyone and we apologize for any inconvenience these changes may cause. We are doing our best to ensure our customers’ needs continue to be met while doing our part to help mitigate this serious issue.

Considering the COVID-19 (Coronavirus) epidemic Dona Ana MDWCA is taking the necessary precautions to maintain the health of not only you our customers as well as our employees.  Effective immediately we will be temporarily closing its lobby. At this time, we are still operating as normal we are just reducing our person to person contact. We would like to encourage our members and the community who do business with to utilize electronic communications as much as possible.

 

Utility Payments

 

Please be aware that this temporary change does not change office protocols.  Past due balances will still be due no later that 20^th before 3:00 p.m. in order to avoid additional fees. 

 

Current bills will be due before 3:00 p.m. on the 25th to avoid the 10% penalty. 

 

During our lobby closure please be aware our office hours will remain the same Monday – Thursday 7:30 a.m. to 5:30 p.m., Friday 8:00 a.m. to 5:00 p.m. and will be closed for lunch from 11:00 a.m.to 12:00 p.m... 

 

Payments can be made in the following methods:

 

Drive-Thru:  All Payment Methods will be accepted.

 

Drop Boxes:  Payments can be made with check or money order: 

1. 5535 Ledesma Dr. Las Cruces, NM 88007 – This box will be checked several times a day to ensure payments are posted in a timely manner.
2. 12695 Leasburg State Park Rd., Las Cruces, NM 88007 – This will be checked once a week – As long as the building remains open to the public.
3. 6861 Via Campestre, Las Cruces, NM 88007- This will be checked once a week – As long as the building remains open to the public.

 

On-Line: www.dawater.org: Payments can be made 24 hours a day.  You will be required to have either registered the account or by quick pay.  This could be done with either a credit/debit card or e-check.  Please be aware that there will be a surcharge of $1.25 per transaction.

 

We are also happy to announce that our IVR system is now in place!  Payments can be made over the phone by calling our office at 575-526-3491 option 1, this feature is available 24 hours a day 7 days a week.   The system will require you to have your account number and the numerical number of the address you would like to pay.  Payments can be made with a credit/debit card.

 

Service Request

 

In order to help maintain our efforts we ask that if you need to begin services please take the following steps to ensure that we all have the necessary information to begin your service. 

 

If you have purchased your home Dona Ana MDWCA will require that you complete the Owner Application Packet. This packet consists of the Service Application and a User’s Agreement Form and will also require copies of either a warranty deed or settlement statement as well as a total fee of $141.75 consisting of a membership fee, application fee and activation fee.

 

If you are a Renter/Tenant, you will be required to complete the Renter/Tenant Packet.  This packet will consist of a Service Application and will also require a copy of the rental agreement.  In addition, there will also be a fee of $163.00, which consists of a $100.00 refundable renter’s deposit, application fee and activation fee.

 

If completing the application please fill in the top portion of the application with you name, service address, mailing address and emergency contact and sign below the email address.  If you are the owner you will also need to sign the back of the application and complete the Users Agreement form, print your name service address and signature in the back.

 

If you wish to close your account due to selling of the home or no longer renting, please complete the Termination of Service Form by completing the top portion of the form with your name service address date you want the services terminated, forwarding address and signature below the financial information.

 

Current packages can be found in folders on the front of our door as well as on our website at https://dawater.org/customer-forms.

 

Once all forms are complete please stop by the drive-up window and submit your forms or drop them off in our drop box located next to the entrance door at 5535 Ledesma Drive. The forms can also be emailed to cusotmerservice@dawater.org.

 

Please be aware that these are only temporary precautions and look forward to doing business with you in person again soon!

 

We do apologize for any inconveniences this may cause.  Thank you in advance and wishing you all a safe and health well-being.

 

Doña Ana MDWCA understands the concerns regarding the Coronavirus Disease 2019, COVID -19 throughout our state and our country. We want to reassure our members that we are monitoring this situation very closely. At this point in time our operations are not affected; we are currently operating on our regular business schedule with a full staff.

 

Doña Ana MDWCA is working on contingency plans should there be an outbreak that limits Association staff. We are currently taking preventive measures to ensure the health and safety of our staff. 

 

Doña Ana MDWCA has discontinued all out-of-state travel for employees, following Governor Lujan-Grisham’s declaration of a public health emergency, on March 11, to help prevent the spread of the, COVID-19. We have also postponed any Association paid in-state travel of our employees to ensure their safety and our ability to respond to any water or wastewater emergencies.

 

Updates will be provided through our website. Please subscribe to our website at www.dawater.org to ensure you are receiving the most update information from the Association. Should you have any questions please contact our office at (575) 526-3491.